Last Updated: 25th October 2026

Your Rights

As per UK consumer law, you are entitled to a refund if you request it within 14 days of receiving your purchase. Please read the below carefully to understand the limitation of these rights.

Faulty or damaged items

Each Item at The Little Scarf Co is carefully made and checked for quality, but sometimes returns and refunds are needed. If the item you received was damaged or faulty upon arrival, you are entitled to a refund. In the event of a faulty item or if you’ve changed your mind, please contact us within 14 days of receipt of your item to request a refund.

You then have 14 days, at your own expense, to return the item. Once it is received you will be able to obtain a full refund.

If the item is not returned within the statutory deadlines, a refund cannot be made.

If your item arrives damaged or faulty, if you prefer we can send a like-for-like replacement of your item upon return of the faulty item. We cannot replace your item without a return, and we cannot send a different scarf or item out in its place.

Change of mind/buyer’s remorse

Under UK distance selling laws you are entitled to a refund in the event of ‘buyer’s remorse’, even if the item is not faulty.

As with faulty items, you have 14 days from the date of receipt to contact us and let us know you wish to receive a refund, after which you have 14 days to return the item to us in the condition it was sold to you in original packaging, at your own expense.

Following this a refund can be given.

If your item has not been delivered

In the event that your order is missing or has failed to arrive entirely, refunds can only be given in the case where tracked delivery was selected, and there is evidence that the delivery is marked as complete, and in the location you requested.

If the delivery worker dropped your parcel off in a place other than where you requested, you must contact the delivery provider for compensation.

Limitations on refunds or replacements

A refund cannot be made if:

  • The item was visibly damaged by the customer (e.g. stains, burns, tears)
  • The item shows sign of heavy wear prior to the refund request
  • The item is not sent back within the statutory 14 day period
  • The item is custom made (unless the item is faulty, and then it can be refunded or replaced)

Need a refund? Get in touch.